Before you make a complaint please check the following :

• Have you have already tried to resolve the problem with the electricity or gas organisation that you are wishing to lodge a complaint against? You should do this before lodging a complaint.
  
• Does the organisation fall within the Tasmanian Energy Ombudsman’s jurisdiction? Click here to see the list of organisations.
  
• Frequently Asked Questions

Lodging a Complaint

If you have been unable to resolve the problem, or believe you have not been given a reasonable explanation for an action taken by an energy organisation, you may then lodge a complaint with the Ombudsman. See Things to include in your complaint.

A complaint may be lodged in the following ways:

	Write to us at Energy Ombudsman Tasmania, Ground Floor, 99 Bathurst St, Hobart, 7000 or GPO Box 960, Hobart 7001
	Fax us on (03) 6233 8966
	Email us at energy.ombudsman@justice.tas.gov.au
	Fill in our online Complaint Form by clicking here
	Telephone us on 1300 766 725 (local call cost) to request a Complaint Form, or to discuss your complaint in the first instance.
	Make an appointment to speak face to face with an investigation officer at the above address in Hobart. If disability prevents you from coming to the office, we may be able to come to you.

Things to include in your complaint

Your concerns must be set out as simply as possible, and should include:

• your details (name, address, telephone number)
• who/what you wish to complain about
• dates, times and locations of events
• the names of people you spoke to when you complained to the organisation involved (if known), and the information they gave you
• copies of letters, accounts or other documents relevant to your complaint
• what you hope to achieve by making the complaint

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